Returns Policy

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.Several types of goods are exempt from being returned such as software packages/downloadable software products.
To complete your return, we require a receipt or proof of purchase.

There are certain situations where only partial refunds are granted, any item not in its original condition, is damaged or missing parts for reasons not due to our error or any item that is returned more than 7 days after delivery will be charged with 15% handling fee.

Any damage caused by abuse, misuse, unauthorized modifications, incorrect installation, insect infestation, liquid ingress, lighting, power surges, any acts of God or force majeure or tampering will not be covered by illumico.All electronic equipment will be tested before any exchange, credit or refund will be issued.It is further agreed that no goods will be accepted for return/exchange and/or refund by illumico after the lapse of six months from date of purchase.


illumico will not be held liable for any loss or cost incurred due to the failure of a product once installed or for any damages suffered by the customer or a third party due to malfunction of products purchased where the product has been materially altered or has been used contrary to any instructions given by illumico.
illumico reserves the right to refuse any warranty claim if the damage is caused by any factors beyond the specifications or performance levels of the product.In the event that external repairs are necessary, illumico will offer a warranty of repair for an equivalent period to that of the supplier.

Repaired items will not be released to the customer until any payment due in respect thereof has been received.
illumico reserves the right to sell/resell all repaired goods which are not collected within 120 days of repair, in order to defray costs.

In the event that illumico does not have stock of goods which have been purchased, then illumico shall produce the same or similar goods from an alternative source to the customer’s consent. illumico shall not be liable for shortage of stock in circumstances that are beyond the control of illumico.

Refund process
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 7 working days.
Late or missing refunds
If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at

Sale items
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Exchanges
We only replace items if they are defective or damaged.  If you need to exchange it for the same item, send us an email at and we will email you with further instructions.

Shipping
To return your product, you should mail your product to: 224 Monument Road, Glen Erasmia, Kempton Park, 1618.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund. Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over R1000-00, you should consider using a traceable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

About Us

Through integration and convergence, illumico has the advantage to provide a full system design, installation and backup service to effectively achieve this. With the growing need for specialised services within the security industry, illumico provides a range of products and services to take proactive steps in combating crime and effectively reduce risk.

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Contacts

For general information about the services/products/off site monitoring please contact us at:
  info (@) illumico.co.za
  +27 011 979 1178
  +27 011-979-4105
  GPS - S26'04.556' E28'15.379'